• Tingkat FAQ

    Do you have Tingkat trials?

    Currently our Tingkat subscription lasts only 2 weeks. This allows you to get the full breadth of our menu variety. At this point, we do not offer shorter subscription cycles.

  • Can I postpone my meal?

    Please reach out to us via Whatsapp at +6594568828 to postpone your meals. Meals postponed will only be given in the form of promotional credits which can be used to offset your next subscription.

  • I want to change my subscription. How can i do it?

    You may use our self-service portal to change your subscription. Subscription changes will go into effect when your subscription renews.

  • Can i use my own containers?

    Of course! Please let us know in the notes when you create your order. Also please label your containers with your name, email and handphone number so we can track it properly.

  • I want to request for more portions

    Customisations can be accomodated. Please reach out to us and we will try our best.

  • I want to change dishes on some days.

    Our menu is fixed as we have to plan for the majority. Therefore, we may not be able to accommodate such requests.

  • How should i handle my food if we are eating late

    Food should be placed in the fridge if not consumed immediately. Heat up for more than 2 minutes in the microwave and to 70 degrees or more before consumption

  • Delivery FAQ

    What is the delivery time?

    We will try our best to accommodate your delivery times but we cannot guarantee it. Our routes are set weekly to cater for traffic conditions and the needs of the elderly and young who might need their dinners early. Dinners can be delivered between 4:00PM - 6.30PM.

  • Can i choose my preferred delivery time?

    You may request a preferred delivery time by reaching out to us via Whatsapp at +6594568828. We will try our best to accomodate you.

  • Why didn’t I receive my meal today?

    If you did not receive your meal by 6.30PM, please contact us via Whatsapp at +6594568828 so we can assist you immediately. We will check and get back to you.

  • What should i do if no one is at home?

    We can either leave the food at your gate or doorstep. Ideally there should be a hook which our drivers can leave the food.

  • Billing FAQ

    I was not aware of the auto renewal and want a refund.

    The auto renewal of subscriptions is clearly stated in product pages and multiple emails are sent to remind you about your upcoming renewal. Once the renewal has occurred and you want to stop immediately, please reach out to us via Whatsapp at +6594568828. Admin charges of $80 will apply along with the charges for every meal delivered.